Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag a casino not on Gamstop that we haven't covered yet? This page explains how to reach the Non Gamstop Casinos team and what we can actually help with.
What we can help with
We review and rank casinos not on Gamstop for a UK audience, so most of the messages we're best placed to answer sit in that lane. That includes:
- Questions about how we rated or ranked a specific site, including any of the brands featured on this page
- Corrections — a bonus term that's changed, a game library update, a payment method that's been added or dropped
- Suggestions for new non Gamstop casinos we haven't reviewed yet
- Feedback on our comparison criteria or how we approach our full list of reviewed sites
- General queries about how the site works, our commercial relationships, or our editorial approach
What we can't help with
We're an independent review and comparison site — we don't operate any casino, hold player funds, or have access to individual accounts. That means we're not able to:
- Process deposits, withdrawals or refunds on behalf of any operator
- Resolve disputes about a specific bet, spin outcome or account balance
- Verify or restore an account that's been suspended or closed by a casino
- Act as a complaints channel for an operator listed on this site
For any of the above, you'll need to contact the casino's own support team directly — most operators list live chat, email or a help centre link on their site.
If you've self-excluded and want support
If you're reaching out because gambling has become difficult to manage, that's a separate and more important conversation than a website query. Have a look at our Responsible Gambling page first — it covers self-exclusion options, spending controls and where to find independent support organisations. Nothing on this page or elsewhere on Non Gamstop Casinos is a substitute for that.
Before you write in
A few things that help us answer faster:
- Tell us which casino or page your message relates to, if applicable
- Include screenshots or dates if you're flagging a factual error — bonus terms and game libraries change often
- Check our Terms and Conditions and About Us pages first, since they cover how we're funded and how our editorial process works
We read every message that comes in, though as an independent site run by a small team, replies aren't instant. We'll get back to you as soon as we reasonably can.
A note on what this site does and doesn't do
Non Gamstop Casinos is a comparison resource, not a gambling operator. Any commission we earn from operators featured on this site comes from referrals, never from ranking position — a site's placement reflects our editorial assessment, not a payment. Gambling with casinos not on Gamstop, including any of the sites listed here, remains a personal decision for adults aged 18 and over, and we'd always encourage reading the terms of any welcome offer — such as wagering requirements, minimum deposits and expiry windows — before signing up anywhere.